Frequently asked questions
Short answers about booking and paying for a trip, Umrah programmes, visas and documents, medical and corporate travel, and how to reach our team.
Booking and payment
How do I book a package?
Open the package, choose your dates and number of travellers, and send the booking. Packages without a published price are sent to us as a quote request. You can follow your bookings in the Customer Portal.
Why do some packages have no price?
Some trips are priced for each request, for example by season or group size. Send a quote request from the package page and our team will reply with a price.
Which currency do you charge in?
Prices are in Saudi riyals (SAR) and every payment is charged in SAR. Cards issued in any country are accepted; any currency conversion fee is set by your bank. The price note on each package explains what the price covers.
How can I pay?
By card (Visa, Mastercard or Mada) or Apple Pay on our secure payment page once your booking is confirmed, or in instalments of up to 12 months with Tabby at checkout. Tamara instalments are also available: our team arranges them with you directly. Every payment is charged in Saudi riyals (SAR).
Can I change the dates or hotels of a package?
Often, yes. Mention the change in your booking request, or use Craft Your Package for a fully tailored trip. Changes after confirmation depend on the supplier rules in our Refund Policy.
How do I change or cancel a booking?
Sign in to the Customer Portal and open the booking. If self-service cancellation is not available for that trip, email [email protected] or call +966 920066134 and our operations team will handle it. The Refund Policy page explains the rules.
Umrah and religious travel
Do you organise Umrah trips?
Yes. We plan Umrah programmes for individuals, families and groups, with accommodation near the Haram, transport and a schedule for the rituals and visits. Send your dates and group size and a religious-travel specialist replies with a programme and a quote.
Do you hold a Hajj or Umrah licence?
No. We work as a partner and agent of licensed Hajj and Umrah service providers. We plan the programme and look after you throughout the trip.
Can you look after elderly pilgrims and families?
Yes. Family programmes include extra care for elders and children and any special requirements you tell us about, from the timing of transfers to dietary needs.
Do you arrange Umrah for companies and delegations?
Yes. We organise programmes for institutional and international delegations, with reception, farewell and protocol support.
Visas and documents
What is included in a package?
Each package page lists what is included, the hotel plan and the day-by-day itinerary. Flights, visas and extras are included only when the package says so.
Do you help with visas?
Yes, for the trips we arrange. Requirements depend on your nationality and destination, so we tell you which documents to prepare when we confirm your trip.
What documents do I need to travel?
Usually a passport valid for at least six months after your return date, plus any visa your destination requires. Your trip confirmation lists the documents for your destination.
Medical travel
How does medical travel with Mosook work?
You share your medical context in confidence and a dedicated coordinator is assigned. We match you with a suitable institution, book appointments that fit your treatment plan, and plan flights, accommodation and transfers around it.
Can my family travel with me for treatment?
Yes. We arrange travel and accommodation for family members and companions, and recovery accommodation after treatment.
Corporate and delegation travel
Do you handle corporate and group travel?
Yes. We manage business travel for companies and government entities, as well as group and delegation trips. Describe your needs in the contact form and choose the matching enquiry type.
Can you manage official delegations confidentially?
Yes. Delegation programmes are run by a dedicated operations lead and cover reception and farewell, protocol transport, accommodation and meeting schedules under strict confidentiality.
Offices and support
Who is Mosook Travel & Tourism?
Mosook Travel & Tourism is a 100% Saudi-owned travel agency headquartered in Al Jubail, Eastern Province. We serve companies, families, pilgrims, patients and official delegations from Saudi Arabia and abroad.
Is Mosook licensed by the Ministry of Tourism?
Yes. Mosook is licensed by the Saudi Ministry of Tourism (licence 73105890) for tour operation and travel and tourism agency activities, and is registered under Commercial Registration 7037731945.
What are your working hours?
Offices and phone calls: Sunday–Thursday 8:00–17:00 and Saturday 13:00–17:00 (Saudi time). WhatsApp and general support: 24/7.
How can I reach Mosook?
Call or WhatsApp us on +966 920066134, email [email protected], or send the form on this page and a consultant will get back to you.
How fast do you reply to a request?
We usually reply within hours and within one to two working days at most. WhatsApp and general support are available 24/7.
Where are your offices?
Our headquarters is in Al Jubail, with branches in Riyadh, Jeddah and Turaif, and international offices in Tokyo, Cairo and Lahore; our Damascus office is opening soon. Addresses and phone numbers are on the Our Offices page.
Still have a question?
Our team answers by phone, WhatsApp and email.