Travelling with Assistance Animals

Mosook recognises assistance animals as essential mobility and medical aids, not travel companions. When you book with us, your assistance animal travels with dignity alongside you - we coordinate directly with airlines, hotels, and ground transport to ensure zero friction at every touchpoint.

• Service dogs

  Trained to perform specific tasks for a person with a disability - guide dogs, hearing dogs, mobility assistance dogs, and medical alert dogs.

• Psychiatric service dogs

  Trained to mitigate a psychiatric or neurological disability through specific tasks such as interruption of harmful behaviours or retrieval of medication.

• Emotional support animals

  Provide comfort and companionship but are typically treated as pets by most airlines. We'll advise on airline-specific policies during booking.

• Medical certification

  A letter from your licensed healthcare provider describing the disability and the tasks your assistance animal is trained to perform.

• Training credentials

  Certification from a recognised assistance-animal training organisation or proof of owner-training where permitted.

• Veterinary records

  Up-to-date vaccinations, rabies certificate, microchip number, and a fitness-to-fly letter issued within 10 days of departure.

• Destination-specific permits

  Import permits, quarantine exemptions, and entry clearances vary by country. We'll prepare the full checklist once your itinerary is confirmed.

Let your travel advisor know about your assistance animal at the start of the booking conversation. We'll confirm airline approval, request bulkhead or accessible seating, secure pet-friendly accommodations where the hotel cannot exempt the animal from pet policies, and pre-arrange accessible ground transport.

Recognised assistance animals travel free on most major carriers under local disability regulations. Mosook never charges a booking surcharge for an assistance animal. If a third-party provider imposes a fee, we'll surface it transparently before confirming your itinerary.

Contact our accessibility desk at [email protected] or call +966 11 123 4567. A dedicated advisor will walk you through the requirements for your specific destination.